Privacy Policy

1. Definitions used in this Policy

Personal Data means any information relating to an identified or identifiable individual.

Processing means any use of Personal Data, including collecting, recording, storing, organising, retrieving, disclosing or deleting it.

Data Controller means the organisation that decides how and why your Personal Data is processed.

Data Subject means the individual to whom the Personal Data relates.

We / us / our means Global Transfer Services Limited trading as Grand Luxury Chauffeurs.

2. Data protection principles we follow

We are committed to handling Personal Data in accordance with applicable data protection law. This means that Personal Data will be:

• processed lawfully, fairly and transparently;
• collected for specified, legitimate purposes and not used in a way that is incompatible with those purposes;
• adequate, relevant and limited to what is necessary;
• kept accurate and, where necessary, up to date;
• kept only for as long as necessary for the purposes for which it was collected;
• kept secure using appropriate technical and organisational measures.

3. Your rights regarding your Personal Data

Subject to applicable law, you may have the following rights in relation to your Personal Data:

• Right of access – to ask for a copy of the Personal Data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete Personal Data.
• Right to erasure – to ask us to delete your Personal Data in certain circumstances.
• Right to restrict processing – to ask us to limit how we use your Personal Data in certain circumstances.
• Right to object – to object to certain types of processing, including direct marketing where applicable.
• Right to data portability – to ask for your Personal Data in a structured, commonly used and machine-readable format where applicable.
• Right to withdraw consent – where we rely on your consent, you may withdraw it at any time.
• Right to complain – to complain to the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

If you would like to exercise any of these rights, please contact us using the details set out below.

4. What Personal Data we collect

We may collect and process the following categories of Personal Data:

Information you provide directly

• your name;
• your email address;
• your telephone number;
• pick-up and drop-off locations;
• journey dates, times and itinerary details;
• passenger numbers and booking requirements;
• billing and payment-related information;
• any information you provide when completing an enquiry or booking form on our website, or when contacting us by phone, email, WhatsApp or other contact tools made available on the website.

Information collected automatically

• IP address;
• browser type and device information;
• website usage and interaction data;
• cookie, analytics and embedded-content related data, where such tools are active on the website.

Information received from other sources

In some cases, we may receive Personal Data from third parties where this is necessary to provide our services, for example where a booking or enquiry is made on your behalf by a company, assistant, family member, event organiser or other authorised representative.

5. How we use your Personal Data

We use your Personal Data for the following purposes:

• to respond to enquiries and provide quotations;
• to arrange, manage and deliver chauffeur services and related bookings;
• to communicate with you about your booking, itinerary or service request, including by phone, email, website form, WhatsApp or other contact methods where used;
• to process payments, issue invoices and maintain financial records;
• to manage customer service matters, complaints and feedback;
• to maintain website functionality, security and performance;
• to help prevent spam, misuse and fraudulent form submissions;
• to understand website usage and improve the website, where analytics tools are in use;
• to comply with legal, regulatory, tax and accounting obligations;
• to send marketing communications where permitted by law or where you have given consent.

We process your Personal Data on one or more of the following lawful bases:

• Contract – where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
• Legal obligation – where processing is necessary for compliance with a legal or regulatory obligation.
• Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
• Consent – where we rely on your consent, for example in relation to certain cookies, analytics, embedded content or marketing communications where required.

We retain Personal Data only for as long as necessary for the purposes for which it was collected. Enquiry information is retained only for as long as reasonably necessary to respond to your enquiry and maintain appropriate business records. Booking, invoicing and accounting records may be retained for at least 6 years where required for legal, tax and accounting purposes.

6. Who we may share your Personal Data with

We do not sell your Personal Data. We may share your Personal Data where necessary with trusted third parties and service providers, including:

• employees, chauffeurs, drivers or subcontractors involved in providing your requested service;
• website hosting, IT support, website maintenance providers and form-processing tools used on the website;
• payment processors, accountants, bookkeepers and other financial service providers;
• analytics and search engine providers, including Google, where such tools are used on the website;
• providers of embedded content and communication tools, such as YouTube, Google Maps, WhatsApp or other contact tools, where you choose to interact with those services through our website;
• review and reputation widget providers, including Trustindex, where such widgets are used on the website;
• professional advisers such as solicitors, insurers or auditors where necessary;
• regulatory authorities, law enforcement bodies or courts where we are legally required to do so.

We require third parties who process Personal Data on our behalf to respect the security of your Personal Data and to process it only in accordance with applicable law.

Some of our service providers may process Personal Data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place.

7. How we keep your data secure

We take appropriate technical and organisational measures to protect your Personal Data from unauthorised access, misuse, loss, disclosure or alteration. These measures may include secure website connections, access controls, password protection, software updates, spam-protection tools, and monitoring of our systems.

Where website enquiry or booking forms are used, we may also use security and anti-spam measures to help prevent fraudulent or abusive submissions.

Although we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we do take reasonable steps to protect the Personal Data we hold.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function properly, improve performance, understand how visitors use the site and, where applicable, support embedded content, review widgets and contact or marketing activity.

Cookies are small text files placed on your device when you visit a website. Some cookies are strictly necessary for the operation of the website and do not require consent. Other cookies and similar technologies, such as analytics, video, map, review and marketing-related technologies, may only be used where you have provided consent, where required by law.

Depending on the tools active on the website, cookies and similar technologies may fall into the following categories:

• Strictly necessary cookies – required for the basic operation and security of the website, including the proper functioning of website forms and related anti-spam or security features.
• Analytics cookies – used to understand website traffic and visitor behaviour, including through tools such as Google Analytics.
• Functionality cookies – used to support website features and remember choices where applicable.
• Embedded content cookies – associated with third-party content and services embedded on the website, such as YouTube videos, Google Maps and review widgets.
• Marketing cookies – used to support advertising, remarketing or conversion measurement where such tools are active.

Our website may include content, features or services provided by third parties, including Google Analytics, YouTube, Google Maps, WhatsApp or other chat/contact tools, website form tools, and review widgets. These third parties may set cookies or process technical information about your interaction with the website, subject to their own privacy policies.

Where non-essential cookies or similar technologies are used, you can accept, reject or manage your preferences through our cookie consent tool. You can also control cookies through your browser settings, although blocking some cookies may affect how the website functions.

If YouTube videos are embedded on our website, we may use YouTube’s privacy-enhanced mode where available to reduce the impact of video views on your broader YouTube browsing experience.

9. Contact Details and Complaints

If you have any questions about this Privacy Policy, about how we process your personal data, or if you wish to exercise any of your data protection rights, please contact:

• Global Transfer Services Limited, Trading as Grand Luxury Chauffeurs, Company number: 15091314
• Trading Address: Unit G10, Chadwell Heath Industrial Park, Kemp Rd, Dagenham RM8 1SL, United Kingdom
• Telephone: 07523 822619 / 020 7265 1919
• Email: info@grandluxurychauffeurs.com
• Website: grandluxurychauffeurs.com

If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or the way we use personal data. Any updates will be posted on this page.

Last updated: April 2026 by the webmaster 1LG.com.